AfrifinHub / Bidvest Bank
Bidvest Bank: Branches & customer support
Branches & customer support explained using the existing Bidvest Bank coverage on AfrifinHub. Review the sections below and use the bank navigation to explore related topics.
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Bidvest Bank Branches
Source: existing AfrifinHub article. Original WordPress modification: 2026-09-18. This is not a new fact-check date.
Finding a branch or forex outlet near you
Bidvest Bank operates branches and dedicated foreign exchange outlets across South Africa, including locations inside shopping centres and corporate offices in major metros such as Johannesburg, Cape Town and Durban. Because branch numbers and locations change over time — and reported counts vary widely across secondary sources — the most reliable way to find one near you is Bidvest Bank's own official branch locator, rather than any static list, which can go stale: bidvestbank.co.za/contact-us/branch-locator. Enter your address, suburb or postcode there to get the nearest branch's address, phone number and trading hours.
What you'd typically visit a branch for
| Reason | Notes |
|---|---|
| Buying or collecting foreign currency cash | Proof of identity is legally required for foreign exchange purchases |
| Opening a Grow Account or Business Account | Proof of residence and positive identification are required |
| Collecting a card or chequebook | Some card and document collections require an in-branch visit |
| Discussing a loan or asset finance application | Business lending is typically handled through a dedicated business banker |
Bidvest Bank's forex specialisation means it also maintains a presence at some of South Africa's major international airports — including OR Tambo International (Johannesburg), Cape Town International, and King Shaka International (Durban) — specifically for currency exchange and travel money. If you're flying out and still need travel cash or want to load a World Currency Card at the airport, these are worth checking on the locator alongside your nearest suburban branch.
Head office, regional offices & banking codes
Bidvest Bank's head office is at 1 Park Lane, Wierda Valley, Sandton, Johannesburg. General correspondence can also be sent to the Johannesburg postal address: P O Box 185, Johannesburg, 2000, South Africa. Bidvest Bank also maintains regional corporate offices in Durban (KwaZulu-Natal) and Cape Town (Western Cape), separate from its retail branch network. For local EFTs and debit orders, use branch code 462005. For international wire transfers, Bidvest Bank's SWIFT/BIC code is BIDBZAJJ (also shown as BIDBZAJJXXX for the head office).
Frequently asked questions
How do I find my nearest Bidvest Bank branch?
Use the official branch locator at bidvestbank.co.za/contact-us/branch-locator for the most current, accurate list.
Where is Bidvest Bank's head office?
1 Park Lane, Wierda Valley, Sandton, Johannesburg.
Do I need ID to visit a branch for foreign exchange?
Yes — South African law requires proof of identity to purchase foreign currency.
What is Bidvest Bank's SWIFT/BIC code?
BIDBZAJJ (also shown as BIDBZAJJXXX) for international wire transfers. For local EFTs and debit orders, use branch code 462005 instead.
Does Bidvest Bank have branches at South African airports?
Yes — including OR Tambo International, Cape Town International and King Shaka International, mainly for currency exchange and travel money on your way out.
Does Bidvest Bank have branches in Durban, Cape Town and Pretoria?
Yes, alongside its Sandton head office — use the official branch locator to find the current addresses and trading hours nearest you, since exact locations do change.
Bidvest Bank Helpline
Source: existing AfrifinHub article. Original WordPress modification: 2026-09-18. This is not a new fact-check date.
Lost or stolen card? Act immediately
Call 0860 11 11 77 from within South Africa to report a lost or stolen Bidvest Bank card, including the Grow Account card and the World Currency Card. If you're travelling and need to report a lost World Currency Card from outside South Africa, use the international number +27 11 407 3103. Report suspicious SMS alerts for transactions you didn't make straight away — Bidvest Bank warns that even unrecognised balance-enquiry alerts can signal fraud.
Contact details to confirm with the bank
General & card queries (SA)
International / lost World Currency Card abroad
Service centre email
Fraud/phishing reports
| Channel | Detail |
|---|---|
| Head office postal address | P O Box 185, Johannesburg, 2000, South Africa |
| Branch code | 462005 |
| Website | www.bidvestbank.co.za (Bidvest Bank warns this is the only valid Bidvest Bank website — report look-alike sites to fraudsquad@bidvestbank.co.za) |
Reporting fraud and staying safe
Bidvest Bank states that it will never ask customers to confirm or provide personal or banking details via SMS or email — treat any message asking for these as a phishing attempt and don't respond to it. If you believe you've been targeted by a phishing attempt, email full details to fraudsquad@bidvestbank.co.za, and if you suspect your login details have been compromised, change them immediately and call the contact centre on 0860 11 11 77. Bidvest Bank also recommends keeping its contact centre number saved for quick access, being cautious of anyone crowding you at an ATM, only inserting your card when instructed by the machine, covering the keypad when entering your PIN, and securing your card and cash before walking away. If a suspicious message appears on an ATM screen, remove your card immediately and try a different, preferably more visible, machine.
What to do if you spot unauthorised activity: step by step
If you see a transaction on your Grow Account, card or World Currency Card that you don't recognise, acting within the first few minutes matters more than almost anything else you do afterwards. South Africa has no automatic refund scheme for bank fraud, so a same-day report is your best chance of a good outcome.
| Step | What to do |
|---|---|
| 1. Call immediately | Phone Bidvest Bank on 0860 11 11 77 (or +27 11 407 3103 from abroad) to report the transaction and ask the agent to freeze the card or account |
| 2. Lock the card in-app if you can | If the mobile app has a card-status or lock feature, use it while you're still on the call or immediately after |
| 3. Lay a charge with SAPS | Report in person at any police station and get a CAS (case) number — you'll need this for follow-up with Bidvest Bank and, if it comes to that, the ombud |
| 4. Put everything in writing | Email fraudsquad@bidvestbank.co.za with the transaction details, the date you noticed it, and your CAS number; keep a copy for your own records |
| 5. Escalate if unresolved | If Bidvest Bank's final response doesn't resolve it fairly, take the case to the National Financial Ombud Scheme South Africa (NFO) — see the complaints section below |
Whether a claim succeeds often comes down to how the transaction happened. Unauthorised transactions — card cloning, a stolen card used without your PIN, a compromised account you had no part in — generally have reasonable prospects if reported quickly. Transactions where you were tricked into approving a payment yourself, or shared a one-time PIN (OTP) with someone, are harder to recover, since banks typically treat sharing an OTP as the customer's own negligence. Never share an OTP with anyone, including someone claiming to be from Bidvest Bank.
A specific risk for businesses: fake-supplier fraud
If your business pays suppliers by EFT or SWIFT — including to accounts held at Bidvest Bank or any other South African bank — be alert to business email compromise: fraudsters intercept or spoof supplier correspondence, then send convincing "updated banking details" shortly before a payment is due. Once the money leaves your account for a bank you don't already have a relationship with, recovery is difficult and often slow, regardless of which bank the receiving account is held at. Before paying a new supplier or a changed bank account for an existing one, confirm the new details by phone using a number you already have on file — not one supplied in the same email — and be especially cautious of last-minute "banking details have changed" messages around the time a payment is due.
How to escalate a complaint
Start with the general service centre — call 0860 11 11 77 or email servicecentre@bidvestbank.co.za — and ask for a reference number for your query. If a branch-level issue isn't resolved, ask to have it escalated within Bidvest Bank's internal complaints process. If you remain unsatisfied after escalating internally and the matter concerns banking services, you can take it to the National Financial Ombud Scheme South Africa (NFO), the independent dispute-resolution body that now handles banking complaints, on 0860 800 900. The NFO began operating on 1 March 2024 after absorbing the former Ombudsman for Banking Services (along with the Credit Ombud and the two insurance ombud schemes) into a single organisation — so if you've seen "Ombudsman for Banking Services" referenced elsewhere, that function now sits within the NFO. It's a free service, but give Bidvest Bank a reasonable opportunity to resolve the matter internally first.
Frequently asked questions
What number do I call to report a lost Bidvest Bank card?
0860 11 11 77 from within South Africa. From abroad, use +27 11 407 3103.
How do I report a phishing email claiming to be from Bidvest Bank?
Forward full details to fraudsquad@bidvestbank.co.za as soon as possible.
What is Bidvest Bank's branch code?
462005.
Will Bidvest Bank ever ask for my PIN or banking details by SMS or email?
No. Bidvest Bank says it will never request personal or banking details via SMS or email — treat any such message as phishing and report it to fraudsquad@bidvestbank.co.za.
Is there only one official Bidvest Bank website?
Yes — www.bidvestbank.co.za. Bidvest Bank has warned that look-alike sites are fraudulent and should be reported.
What happened to the Ombudsman for Banking Services?
It merged into the National Financial Ombud Scheme South Africa (NFO) on 1 March 2024, along with the Credit Ombud and the two insurance ombud schemes. Unresolved banking complaints now go to the NFO.
What is the National Financial Ombud Scheme's phone number?
0860 800 900 — but contact Bidvest Bank first and give it a reasonable chance to resolve your complaint before escalating.
Will I get my money back if I'm a victim of bank fraud in South Africa?
It depends on how it happened. Unauthorised transactions (like card cloning) generally have reasonable prospects if reported quickly; payments you were tricked into approving yourself, or where you shared an OTP, are much harder to recover.
What time does Bidvest Bank close, and what are its payment cut-off times?
Contact centre and branch hours, along with same-day payment cut-off times, weren't consistently published across the sources checked for this article — confirm current hours and cut-off times directly with Bidvest Bank or your specific branch.
How do I get a Bidvest Bank statement or proof of payment?
Both are typically available through internet banking (online.bidvestbank.co.za) or the mobile app. If you can't access either, call the service centre on 0860 11 11 77.