Standard Bank: Branches & customer support

How to find your nearest branch or ATM

Standard Bank’s official ATM and Branch Locator, at standardbank.co.za/southafrica/personal/branch-locator, supports both text-based search (typing a suburb, town or postal code) and location-based search using your device’s GPS, if enabled in your browser. The locator shows the address, operating hours and services offered at each location. It also groups ATMs sharing the same GPS coordinates and centre type (Autobank or Branch) under a single pin — open that pin to see every ATM at the site.

Commonly searched Standard Bank branches include major shopping centre locations such as Sandton City, Canal Walk, Cresta, Eastgate, Fourways Mall, Mall of Africa, Century City, Rosebank, Killarney Mall and Tyger Manor, along with city-centre branches like the Johannesburg head office on Simmonds Street. We don’t publish addresses or hours for individual branches here, since that detail changes and goes stale — search any of these by name on the official locator above to get current, verified opening hours and services.

Typical branch hours and what branches offer

Because exact hours and services vary branch to branch — and some locations are in shopping centres with different hours to standalone branches — always confirm the specific branch’s hours on the official locator before visiting, especially on weekends or public holidays. As a general rule, most standalone Standard Bank branches are closed on Sundays, while branches inside shopping centres often keep the centre’s trading hours (commonly into the early evening) and may also open on Sundays — this varies location to location, so check the specific branch listing rather than assuming either way.

Standard Bank branch code, SWIFT code & USSD banking code

The universal branch code (051001) is accepted for domestic EFT payments regardless of which specific branch your account was opened at — you don’t need to look up an individual branch code for everyday transfers within South Africa. For international transfers, use the SWIFT code alongside your account number; if your sender’s bank asks for a branch-specific SWIFT code rather than the head office one, Standard Bank can confirm the correct code for your account via its contact centre.

Specific services you can find at select branches

Not every branch offers every service — the official locator shows exactly which are available at each specific location before you travel there. Services confirmed on Standard Bank’s own locator include:

• Cash processing — teller services for deposits and withdrawals
• Financial Planning Services — in-branch advice for building a holistic financial plan
• Fingerprint Zone by MIE — fingerprint capturing for a criminal record check, run by Managed Integrity Evaluation
• Forex — place a foreign currency order in-branch, available in 18 major currencies
• ID and Passport (new & renewal) — apply online for a Smart ID or passport and collect it at specialised branches
• MoneyGram — send money to, or receive money from, over 200 countries, including to people without a bank account
• Wheelchair accessibility — selected branches are wheelchair-friendly; check the specific branch listing to confirm before visiting

What to bring for in-branch services

• Your South African ID (or passport, for foreign nationals) for most account or card services
• Proof of home address no older than three months, for new account or credit applications
• Proof of income, for loan or credit card applications
• Existing account details or card, for card replacement or dispute queries

Frequently asked questions

Standard Bank contact numbers and hours

Standard Bank’s contact centre operates Monday to Friday 08:00–21:00 and Saturdays 08:00–13:00 (South African Standard Time) for most general enquiries, though specific desks (Prestige Banking, Private Banking, Non-Resident Banking, insurance lines) run their own hours — check the relevant product page or the official contact-us page for the exact desk you need.

Getting help through digital channels

Beyond phone support, Standard Bank offers a WhatsApp ChatBot, in-app help within the Standard Bank App, Internet Banking, and cellphone banking (dial *120*2345# for MyMo customers). The bank’s online Help Centre carries step-by-step guides for common tasks like viewing your PIN, creating a virtual card, or requesting a credit limit increase, without needing to call in.

Using the WhatsApp ChatBot

• Save +27 64 570 0291 as a contact on your device — Standard Bank recommends this specifically so you can recognise genuine messages from scam attempts
• Open WhatsApp and send “Hi” to start a chat with the verified chatbot
• Follow the prompts to access account information, insurance quotes, call-back requests, and general banking queries
• If your query can’t be resolved by the bot, it can be escalated to a personal banker for follow-up

Common Standard Bank App tasks

Most everyday requests can be handled directly in the Standard Bank App without calling in:

• Check your balance: open the App home screen, or dial *120*2345# for USSD balance checks without data (MyMo customers)
• Get a bank statement or proof of payment: Statements → select account → download or email, under the App’s statements section
• Reverse a payment or Instant Money voucher: go to your transaction history, select the payment, and choose the reverse or recall option if it’s still available — once a recipient has drawn the funds, it generally can’t be reversed, so act quickly and contact the Helpline if the in-app option isn’t showing
• Add or approve a DebiCheck mandate: Notifications → pending DebiCheck requests, where you can approve, decline, or view the mandate details before it’s actioned
• Dispute a debit order: if it went off within the last 60 days, dispute it directly in the App or Online Banking; for anything older than 60 days, you’ll need a mandate form, obtained by calling 0860 123 000
• Block or freeze a card: Manage → Cards → Card Settings → Report lost or stolen card (see the Lost Card section below for full steps)
• Add a beneficiary: Payments → Manage Beneficiaries → Add New, entering the recipient’s account or proxy details
• Increase a limit or change your PIN: both are handled under Manage → Cards or Profile Settings in the App, without needing to visit a branch
• Close an account: this isn’t self-service in the App — call 0860 123 000 or visit a branch to close an account, since Standard Bank verifies there’s no outstanding balance or debit orders first

If the App shows an error or seems to be down, check Standard Bank’s official status channels or try again after a few minutes before assuming it’s a wider outage — isolated errors are usually resolved faster than a full platform issue.

Instant Money (cash-send vouchers that let you send money to anyone via SMS, redeemable without a bank account) is a separate Standard Bank product from the accounts and cards covered on this site. For help with an Instant Money voucher, redemption, or a reversal, use the Instant Money option in the Standard Bank App or contact the Helpline numbers above — full Instant Money mechanics are outside the scope of this guide.

Lost card or suspected fraud: what to do

• Call 0800 020 600 (SA) or +27 10 824 1514 (international) immediately to report a lost or stolen card
• Call the fraud line, 0800 222 050 (SA) or +27 10 824 2090 (international), to report a new fraud incident
• Freeze or manage your card instantly from within the Standard Bank App: go to Manage → Cards, select the card, open Card Settings, then Report lost or stolen card and follow the prompts
• Lost or stolen UCount Rewards cards, or general UCount queries, use the UCount Rewards Contact Centre: 0860 826 868
• Standard Bank will never ask for your PIN, password or full card number over the phone, email, SMS or WhatsApp — treat such requests as a scam

How to escalate a complaint

For a query, compliment or suggestion, call 0860 123 000. For a formal complaint, call 0860 101 101, or use the online feedback form on Standard Bank’s Contact Us page, which lets you log a query, compliment, suggestion or complaint and routes it to the relevant department. If you’re not comfortable providing your SA ID number online, you can still escalate by phone or email using the same numbers. If a complaint isn’t resolved to your satisfaction, Standard Bank’s complaints process outlines further escalation routes, including the National Financial Ombud Scheme South Africa (NFO) — you generally need to lodge with the NFO within four to six months of receiving Standard Bank’s final response, so don’t delay once you get an outcome you’re unhappy with.

If you’re asked to sign a settlement agreement over a fraud dispute: the NFO has confirmed that a confidentiality clause cannot lawfully prevent you from cooperating with SAPS or a regulator — such a clause would be unenforceable regardless of what a settlement document says. If a proposed agreement seems to restrict this, it’s worth raising directly with the ombud before signing.

Frequently asked questions