AfrifinHub / Nedbank
Nedbank: Money App, branches & support
Money App, branches & support explained using the existing Nedbank coverage on AfrifinHub. Review the sections below and use the bank navigation to explore related topics.
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Nedbank Money App: How-To Guide (Reverse Payments, Cash Send & More)
Source: existing AfrifinHub article. Original WordPress modification: 2026-09-20. This is not a new fact-check date.
How to reverse a payment on the Nedbank app
What you can reverse depends on the type of payment. There’s no single “undo” button that works for every transaction — the steps differ for a debit order versus a Send Money (cash send) payment.
Reverse or dispute a debit order (official Nedbank steps)
- Log in to the Money app with your Nedbank ID, app PIN or fingerprint
- Select the account the debit order was deducted from, then select Debit orders
- Choose the debit order you want to reverse
- Select Reverse debit order and choose a reason for the reversal
- Confirm by selecting Reverse debit order again
Cancel a Send Money (cash send) payment
- Open the Money app and go to the Pay tab
- Select Send Money
- Find the transaction under your recent Send Money payments
- If it’s still eligible, you’ll see a Cancel option — select it and follow the prompts
Everyday Money app tasks
Check your balance
Open the Money app and your account balances show on the home screen once logged in. Without logging in or using data, dial *120*001# from any phone and follow the USSD prompts — this works even without airtime.
Send money / do a cash send
On the Money app or Online Banking, go to Pay, select Send Money (cash send), enter the amount and the recipient’s cellphone number, and confirm. The recipient gets an SMS with a collection PIN to withdraw the cash at any Nedbank ATM without needing a card or account.
Buy airtime, data, electricity or vouchers
On the Money app or Online Banking, select Buy, then choose airtime, data, prepaid electricity, or a gift/prepaid voucher. Enter the amount and the cellphone or meter number, select the account to pay from, and confirm. The same options are available by dialling *120*001# via USSD, or *130*001# to buy airtime even if you have none left on your phone.
Pay accounts and bills (e.g. DStv)
Use the Bill Payments feature on the Money app or Online Banking: select the biller (such as DStv), enter your account or smart card number and the amount, and confirm. Paying bills this way also earns Greenbacks if you’re a member — see the Rewards page for details.
Add a beneficiary or recipient
On the Money app or Online Banking, go to your list of recipients or beneficiaries, select Add, and enter the person’s name, bank, account number (or cellphone number for a Send Money recipient), and reference. Once saved, they’re available for future transfers without re-entering their details each time.
Get proof of payment or a bank statement
Find the transaction in your account history on the Money app or Online Banking and select the option to view or send proof of payment — you can typically email or share it directly. Full account statements (including the latest 3 months) are available as free digital statements on the app or Online Banking under your account’s statement section; older statements may carry a fee if requested through the Contact Centre.
Increase or change your daily limit
On the Money app, go to your card or account settings and look for transaction or daily limits, where you can view and adjust your ATM withdrawal and payment limits within Nedbank’s allowed range. Some limit increases may require additional verification for security reasons.
Block, freeze or replace a card
On the Money app, select the card in question and use the freeze/block option to temporarily disable it if it’s misplaced, or permanently block it if it’s lost or stolen. For a lost or stolen card specifically, also call 0800 110 929 immediately (see the Helpline page) — freezing it in the app doesn’t replace reporting it.
Transfer money to another bank (e.g. to Capitec, FNB, Absa, Standard Bank)
Use the Pay or Transfer option on the Money app or Online Banking, add the recipient’s bank, account number and branch code (or use Nedbank’s universal branch code 198765 for the sending side), enter the amount, and confirm. Standard EFTs between banks typically clear within a few hours to the next business day; PayShap-enabled transfers using just a cellphone number or ID can be near-instant if both banks support it.
Download the Nedbank Money app
Search “Nedbank Money” on the Apple App Store or Google Play Store and install it, or scan the QR code on Nedbank’s website. You’ll need a Nedbank ID to log in — existing clients can register for one from within the app using their ID number and cellphone number; new clients can also open an account directly from the app.
Banking without an app: USSD and cellphone banking
If you don’t have a smartphone, data, or even airtime, you can still bank with Nedbank. Dial *120*001# from any cellphone to access cellphone banking — checking balances, sending money, buying airtime, data and electricity, and more — entirely over USSD, at no cost beyond your Nedbank transaction fees. Nedbank’s MobiMoney service goes further: registered by dialling *120*002#, it lets you send and receive money, buy airtime or electricity, and deposit or withdraw cash at any Nedbank ATM using only your cellphone number — no bank account or card required.
Frequently asked questions
Can I reverse any payment on the Nedbank app?
No. Only debit orders (within a limited window) and unclaimed Send Money payments can be reversed or cancelled through the app. Once a cash send has been withdrawn or a card payment has gone through, you generally can’t reverse it yourself — contact the Nedbank Contact Centre on 0800 555 111.
How do I stop a debit order permanently, not just reverse one payment?
Use the Stop Debit Order option in the same Debit Orders section of the Money app, which blocks future attempts from that same biller, rather than only reversing a single already-processed debit.
Can I bank with Nedbank without a smartphone?
Yes. Dial *120*001# from any cellphone for full USSD cellphone banking, or *120*002# to register for MobiMoney, which doesn’t require a bank account at all.
Do I need airtime to use Nedbank’s USSD banking?
No. USSD banking works without airtime or data. You can also dial *130*001# specifically to buy airtime for yourself when you have none.
How do I get my Nedbank ID to log in to the app?
Existing Nedbank clients can register for a Nedbank ID from within the Money app using their South African ID number and cellphone number. New clients can also open an account and create a Nedbank ID in the same flow.
Nedbank Branches & ATMs: Find a Branch, Hours & Passport Service
Source: existing AfrifinHub article. Original WordPress modification: 2026-09-20. This is not a new fact-check date.
How big is Nedbank’s branch and ATM network?
Network size (as reported, June 2026)
Like the other major South African banks, Nedbank has been reducing its branch and ATM footprint over the past few years as more clients move to digital banking — its branch count is down from a 2023 peak of 547, and it has removed roughly 250 ATMs over the past five years. Nedbank is also piloting next-generation self-service branches as part of this shift, alongside its existing self-service kiosks that combine unattended machines with on-site support when needed.
How to find your nearest Nedbank branch or ATM
Nedbank’s official “Find a branch” tool lets you search by address, suburb or postcode and returns the nearest branches, ATMs and foreign exchange-capable branches, along with directions, contact numbers and the services offered at that specific location. Because individual branch hours, services and even locations can change, this guide points you to the official locator rather than publishing a static list that can go out of date.
Typical Nedbank branch hours
Most Nedbank branches operate Monday to Friday, with reduced hours on Saturdays and most branches closed on Sundays and public holidays. Some branches — particularly those in shopping centres — keep longer hours than a standalone branch. Exact opening and closing times vary by branch, so always confirm the hours for your specific branch using the official locator before visiting, especially around public holidays.
Get a Smart ID or passport at a Nedbank branch
Nedbank is one of six banks (alongside Absa, FNB, Standard Bank, Discovery Bank and Investec) partnering with the Department of Home Affairs on the eHomeAffairs bank-branch service, letting you apply for a Smart ID card or adult passport without visiting a Home Affairs office at all. As of July 2026, this service is available at 428 participating branches nationwide across all six banks — a large expansion from the original 2023 pilot. To use it: register on eHomeAffairs at eservices.dha.gov.za, choose “Apply for Smart ID” or “Apply for Passport,” complete the form, select a participating Nedbank branch and appointment date, and pay via the Money app or Online Banking (use your Nedbank profile number, found in the app, with bank user ID “1”). On the day, Home Affairs staff — not Nedbank staff — capture your biometrics and photo at the branch; your finished document is typically ready for collection 10 to 14 working days later. This service isn’t available at every Nedbank branch, so confirm a specific branch offers it before booking.
What to bring to a branch
- A valid South African ID book, ID card, or passport (with work permit for foreign nationals)
- Proof of address if you’re opening an account or updating your details
- Your latest payslip or 3 months’ bank statements if you’re applying for credit, a loan or a credit card
- Any related account or reference numbers if you’re following up on an existing query
For a personal loan application specifically, let the branch host know you’re there to apply — they’ll direct you to a personal loans consultant, and even in-branch, the application itself is completed digitally on Nedbank’s system.
Banking without visiting a branch
Many everyday tasks — opening an account, applying for a loan or credit card, switching your salary and debit orders, or getting help from Enbi, Nedbank’s digital assistant — can be done entirely through the Nedbank Money app or Online Banking, without a branch visit. This is often faster than an in-person visit for straightforward applications and account management.
Frequently asked questions
How do I find my nearest Nedbank branch?
Use Nedbank’s official branch locator at nedbank.co.za, which shows the nearest branches and ATMs with directions, hours and services.
Are Nedbank branches open on Saturdays?
Many are, with reduced hours compared to weekdays, but this varies by branch — check the specific branch’s hours on the official locator.
Are Nedbank branches open on Sundays?
Most Nedbank branches are closed on Sundays.
Which Nedbank branches offer Smart ID or passport applications?
Select Nedbank branches take part in the eHomeAffairs bank-branch service, part of a nationwide network of 428 participating branches across six banks as of July 2026. Not every Nedbank branch offers it — check availability before booking on eservices.dha.gov.za.
Can I open a Nedbank account without visiting a branch?
Yes. Accounts, loans and credit cards can typically be applied for through the Nedbank Money app or Online Banking.
How many Nedbank branches and ATMs are there in South Africa?
Nedbank reported 539 branches and 345 ATMs in South Africa as of its interim results for the six months to 30 June 2026, down from 546 branches a year earlier as more banking moves to digital channels.
Nedbank Helpline: Contact Number, Fraud & Complaints
Source: existing AfrifinHub article. Original WordPress modification: 2026-09-20. This is not a new fact-check date.
Nedbank contact numbers and hours
| Channel | Contact | Hours |
|---|---|---|
| Nedbank Contact Centre (everyday banking) | 0800 555 111 | Toll-free, 24/7 |
| MFC (vehicle finance) Contact Centre | 084 196 4473 | — |
| Lost or stolen cards (local) | 0800 110 929 | All hours |
| Lost or stolen cards (international) | +27 10 217 4330 | All hours |
| Amex® Platinum Services | 0800 004 244 (local) / +27 10 217 4735 (int’l) | — |
| Amex® Credit Card | 0860 119 966 (local) / +27 10 217 4736 (int’l) | — |
| Client Complaints Helpline | 0860 444 000 or +27 11 710 4011 | Mon–Fri 08:00–17:00; Sat 08:00–12:00 |
| Client feedback / complaints email | clientfeedback@nedbank.co.za | — |
| Report fraud | 0800 110 929 | All hours |
| Premium Banking (MiGoals Premium) | 0800 555 782 or premiumbanking@nedbank.co.za | — |
| Private Clients | 0800 552 222 or +27 31 820 5454 (int’l) | — |
| Head Office | 135 Rivonia Road, Sandown, 2196 | Mon–Fri 08:00–16:30 |
Card-specific support lines exist for the SAA Voyager Credit Card (0861 263 464), Amex Corporate Gold and Green Cards (0860 102 191), and merchant queries (0860 114 966) — see the Nedbank contact page for the full list of specialised numbers.
Getting help digitally: Enbi, Help Centre and the Money app
Nedbank’s digital assistant, Enbi, is available 24/7 on the Money app and Online Banking for balance queries, transaction help and general account support. Nedbank also runs a self-service Help Centre with step-by-step how-to guides covering common tasks — creating a Nedbank ID, activating a card, switching your salary, setting up PayShap, and more — so many queries can be resolved without contacting a consultant at all. For digital-channel or statement-related queries specifically, you can also use the free live chat on the Money app or Online Banking, or email digitalhelp@nedbank.co.za. All of this runs alongside the phone Contact Centre and Nedbank’s nationwide branch network, so customers can choose the channel that suits an issue best.
Lost card or suspected fraud: what to do
- Call 0800 110 929 immediately (or +27 10 217 4330 from outside South Africa) to report a lost, stolen or compromised card
- You can also block or lock a card directly from within the Nedbank Money app
- Report suspicious transactions or phishing attempts without delay through the same fraud line
- Nedbank publishes a running list of current scam tactics on its fraud awareness pages — check these if you’re unsure whether a message or call is genuine
- To report corruption, unethical conduct or human rights complaints, contact Tip-offs Anonymous on 0800 000 909 or nedbankgroup@tip-offs.com, or email talktotheethicso@nedbank.co.za
How to escalate a complaint
If you’re unhappy with a Nedbank product or service, call the Client Complaints Helpline on 0860 444 000 (or +27 11 710 4011), Monday to Friday 08:00–17:00 and Saturdays 08:00–12:00, or email clientfeedback@nedbank.co.za, which is monitored around the clock. Nedbank commits to acknowledging a complaint with a reference number within 24 hours and aims to resolve most complaints within 21 days. Vehicle-finance complaints specifically can be sent to complaints@mfc.co.za.
If a complaint remains unresolved or you’re unhappy with the outcome, you can escalate to complaintappeals@nedbank.co.za. If it’s still unresolved after that, you can refer the matter to the National Financial Ombud Scheme (NFO) on 0860 800 900 or info@nfosa.co.za, the FAIS Ombud on 0860 663 274 for advice-related complaints, the Financial Sector Conduct Authority (FSCA) on 0800 20 3722 for conduct-related complaints, or the National Credit Regulator (NCR) on 0860 627 627 for credit and lending complaints.
Complaint Timeline Tracker
Enter the date you lodged (or plan to lodge) your complaint, and this shows the key dates in Nedbank’s process — when to expect acknowledgement, when a resolution is due, and when you’re entitled to escalate further.
Frequently asked questions
What is Nedbank’s contact number?
0800 555 111 for the toll-free, 24/7 Nedbank Contact Centre covering everyday banking queries.
How do I report a lost or stolen Nedbank card?
Call 0800 110 929 immediately (all hours), or block the card directly in the Nedbank Money app.
Can I chat to Nedbank instead of calling?
Yes. Enbi, Nedbank’s digital assistant, is available 24/7 on the Money app and Online Banking.
How do I escalate an unresolved Nedbank complaint?
Email complaintappeals@nedbank.co.za if the Client Complaints Helpline hasn’t resolved it, or refer the matter to the National Financial Ombud Scheme on 0860 800 900.